Byrider
Byrider Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Byrider has 1.7 star rating based on 674 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Financed me, Cheap down payment, Down payment.
Cons: Customer service, Unprofessional conduct, Cnac.Recent recommendations regarding this business are as follows: "Nooooo", "I advise u not to go through this company they need to be shut down or fire all the rudeness and get great people and vehicles", "Do research on if some one who works there is a racist or not because I’m a good pay person never been late on a payment not once and I’m getting treated like I’m the barrel trash", "They turn ur car off a day after the payment is due.", "Go somewhere else".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Byrider has 1.7 star rating based on 674 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Financed me, Cheap down payment, Down payment.
Cons: Customer service, Unprofessional conduct, Cnac.Recent recommendations regarding this business are as follows: "Nooooo", "I advise u not to go through this company they need to be shut down or fire all the rudeness and get great people and vehicles", "Do research on if some one who works there is a racist or not because I’m a good pay person never been late on a payment not once and I’m getting treated like I’m the barrel trash", "They turn ur car off a day after the payment is due.", "Go somewhere else".
Most users want Byrider to offer a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Bad Company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Warren Park, IndianaCons, unfair false reporting or deceptive acts, Warranty Contract voided, Warranty, Contract, Forced insurance, Predatory Lending, Negative Equity, TILA, Disputes
Help me understand my contract and why I still owe the original balance after I voluntarily surrendered my vehicle. Jan 26, 2019 I stopped the payments on the 2011 HYUNDAI SONATA and decided to return the vehicle to the lender willingly because the dealer voided my warranty rights.
The vehicle was still in the warranty, and JD byrider refused to fix the issues with the car under the warranty. The engine was defective with knocking noises and smoke coming out the engine which caused the vehicle to go completely disabled. I reported this to JD Byrider mechanics, and I payed to tow to their shop and they said it was the starter. Even though I explained to them exactly what happened.
They wanted me to come out of my pocket to pay for something that wasnt even the issue. So I voluntarily surrendered the vehicle.
They never sent me anything in the mail about how much my balance was going to be or deficiency I had to find out through my credit score. I know that I am supposed to pay a deficiency balance and I was prepared to. In my contract, interest are not supposed to be applied if I voluntarily surrender due to engine issues that should have been applied in warranty.
But if they want to keep arguing that I wasnt in my warranty, what about the vehicle insurance that I was paying through the company? They didnt report it even though I asked for them to. They did not inspect correctly or recondition the car as requested and they dont have receipts or invoice if they did. I requested the dealer send a new contract that highlights the mistaken areas and gives a full explanation as to the reason for the changes.
Also, a vehicle history report to prove any inspections made or issues with the vehicle.
J.D. Byrider return policy in plain language. If you bought a used car from J.D. Byrider, you may be able to return it, but youll have to contact the dealership for details.
If something is wrong with the car and its under warranty, you can also look into your states lemon laws.
If the car fails to pass a safety inspection test immediately after purchase. The Hyundai Sonata 2011 vehicle engine failure within warranty so i returned it but they sent it to collections. I tried to look up this vehicles history on carfax, and there is no history on the vehicle as of today in 2023. How can that be true if I took it to the mechanic and had oil changes as well?
When I got the vehicle it had over 30 recalls on that specific model and they didnt give me a complete history when I bought the vehicle.
Predatory lending plays a big part in this contract and CNAC impossd unfair, deceptive, or abusive loan terms on me. 54 month term 23% interest rate plus principal fees which put me at risk of negative equity. JD BYRIDER is a BuyHerePayHere dealership and BHPH dont rely on credit, but on income. At the time I was making $11 an hour full-time bi-weekly pay which accumulated roughly a total of 11,440 a year.
Take away my bills from my income, phone, gas, light, rent and childcare, I definitely could not afford this vehicle & byrider representatives didnt work to fit my budget as they promised. The sales representative manually completed the application for me & I am requesting the paperwork/ income that was put on the application to compare results of how CNAC came up with my total loan budget. The principal was extremely larger than the loan itself.
Interest rates as higher than 20% were offered on car loans for 2011 Hyundai Sonata priced at more than double their retail value in 2019. Substandard cars at inflated prices
- False deceptive acts
- Disputes
- Fair credit reporting
Preferred solution: Remove from my credit report, Restitution for purchased service contracts for cost of repairs, excluding deductibles repaid under subsection 1, resulting from defect
User's recommendation: Do not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North CarolinaCar broke again
They have yet to call me back about vehicle the cost and options... Krystal my CNAC rep was supposed to call me back since Earlier last week I've called left messages still nothing..Andrea also said she'd call me back..
nothing.i would not recommend them to anyone..Bruce told me himself he wouldn't pay for that car if this happened to him . still owe 9000 engine went and transmission supposedly and had 221000 miles..I got vehicle at 179000 miles .no way
User's recommendation: Nooooo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Glendale Heights, IllinoisFile a complaint
Very poor and racist
User's recommendation: Do research on if some one who works there is a racist or not because I’m a good pay person never been late on a payment not once and I’m getting treated like I’m the barrel trash
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Starr, South CarolinaFile a complaint
User's recommendation: I advise u not to go through this company they need to be shut down or fire all the rudeness and get great people and vehicles
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCar is off and I'm stuck at work no way home
- Take anybody
- Turn ur car off if you one day late on ur payment
Preferred solution: Apology
User's recommendation: They turn ur car off a day after the payment is due.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Meriden, ConnecticutSold me a lemon!!!
Sold me a lemon just last January car is continuously falling apart each and every time its fixed as early as 3 months after I bought it. I havent even really driven it around just to work!
I keep pleading for help with it and the GM keeps giving me the run around! In need of immense help theyre robbing me blind for a car that they know isnt good! Its a saftey hazard at this point IT STOPS AT RED LIGHTS OR ANYTIME I COME TO A COMPLETE STOP ITS DANGEROUS AND EMBARRASSING!!! Just to name some of the work I recently had done THIS SUMMER starting with my alternator electrical brake issues ECM,TCM and reprogramming the car, the fuse on my battery blew, mass air flow temp sensor and coolant temp sensor, and now my PCM (same as ecm Im being told by dealer) is shot they diagnosed my car just last week saying the 2 sensors I listed above was the reason my car wasnt starting and when it chose to I would drive close and it starts shutting off on me at red lights or anytime I came to a stop!!!
turns out its the pcm so on top of trying to charge me $575 ( i got the sensors fixed at a family friends shop) they diagnosed the car wrong and its my pcm they want to fix it BUT SAYING ITS NOT WARRANTED AFTER I JUST GOT THE SAME THING FIXED THE STARTING OF THE SUMMER UNDER WARRANTY. When I bought the car the check engine light was on but they told me that it was a faulty sensor and when we drove the car it worked fine but recently as I asked about the sensor theyre confessing something must be wrong with the engine (duh!) but they are not making any haste to do anything about it I cannot make it back and forth to work and I keep getting promised something would be done and NOTHING they expect me to still pay for a car that barley starts!!! I pay bi weekly and on top of insurance I cant do it anymore I bought the car at 117 thousand miles and have only driven it 127 thousand miles with just 60 miles left under warranty that doesnt help most of the time.
I need immense help calling cooperate doesnt help the issues on this car are beyond serious and they claim to not have a car to put me in until my car is fixed. Honestly I am beyond tired of dealing with this dangerous car and I just want to be compensated and for the car to be discarded no one deserves a car like that and I mean NOONE.
- You sign arbitration rights so no court
- Falsely diagnosed car numerous times
- Lies about conditions of vehicle
Preferred solution: Full refund
User's recommendation: Please go elsewhere save money idc how much I need it don’t buy from them!
This place is a scam
- Fast talks am
- Scam
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ross, PennsylvaniaComplaint
I went to JD by rider today to try to purchase a vehicle. The general manager which I think her name is Ashley is rude and ignorant and should not involve herself in peoples lives.
I had to go there because my old vehicle was under a lease and I did not turn it in, so they reported it as a charge off. I was told by the salesman to have them come pick up my current vehicle come back with a deposit and I will get a car. This woman took it upon herself to call my finance people, and tell them that I am sort of driving the old car. She does not know the situation or the reasons she should not get involved.
My finance company never called never came and got the vehicle. I had to keep it to go to work and take care of my disabled son. I got behind and lost my house because of a domestic abuse situation. I have enough on my plate without some lady getting involved in making me vehicle less before I find somebody to finance me.
You dont know whats going on in somebodys life. I know the mistakes Ive made. I dont need some stupid lady calling and telling on me when Im trying to fix my life. I literally spent the last year of my life so mentally screwed up trying to fix everything.
I am not lucky to have any family support me or help me out. She had no business getting involved in my life. I dont know if this email will even reach anybody but I hope it does. But Karma is a *** Sorry for the language.
She should not work at a place that finances people with bad credit, no credit etc. etc.
if she cant have sympathy for their situations. Ty
- Where do i begin
Preferred solution: I want that stupid manager to be reprimanded or fired.
User's recommendation: I never will recommend this place to anybody because of that general manager.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLitigation Pending
I need to get the information for contacting corporate to file both a complaint and begin my process for litigation for an unfair denial and forgery of a denial letter. My issue initiated with the store located in Chandler, AZ with both Shawna and Santiago.
Both individuals claimed that because someone else in my household bought a car from them and was 6 days late on their payment, I could not apply for a vehicle. That person's car has nothing to do with me and I have no rights to their vehicle. Their payment was made and accepted by Santiago with proof of a hardship. I asked to speak with a manner to justify them violating my consumer rights by not allowing me to apply, and Santiago changed his mind when he understood I was very willing to take legal action.
After review of my credit, Santiago stayed I would have to wait 3 to 6 months to reapply due to a past negative credit obligation on my report. This information was printed on asheet with misspelled words and Santiago claimed that was just how the denial letter printed.
When i informed him i would be using this forged denial to sue both him individually and JD Byrider as the company he represents, he told me goodbye. I would like to know with whom I can present this issue in corporate to in order to begin my process with intention on shutting this business down for violating numerous consumer laws and my consumer rights.
- Customer service
- Price
- Finance manager
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo let the world know what Byrider will do
Byrider Sherwood Ar .Has to be the worst ever and I really hope that people will listen and not let them do what they have done to me . Normally they take my payment out themselves well they didnt this month I do t know why but on the 7 they came to repo I said no my payment is made the driver got very rude and even got in his truck tried to hit my car and being awful and I was as clear as I could be .
You are not taking my car I have to have it here were are 75 miles from the hospital I dont know why it here but I will take care of it but u have to leave my property now. He did finally and then they locked my account so I couldnt make payment demanded I come down there I was very ill with headache for days . I ended up not going long story short we had to go to childrens hospital yesterday morning my grandson had appointments all day after the first one we came out to car and went to get something to drink my husband went in and he came back out we saw a red wrecker backing up toward us I said I need to go he is trying to hook up our car we did an he came after us we went to a police station and he left I called Byrider and she ended up taking my payment over phone and she did say I still owed $123 I think an I was gona stop and pay it when we left hospital and she said she was calling and telling the repo man to leave . By then I had to go back in for-more appt.We were there till after 4:30 the lady even called to ask if I was still there an I told her yes I am we will be there soon as we get done and when I went out I saw the wrecker in the parking lot hooked to my car and not only that but he had cut all 4 of my tires and called the police to force my husband out of car .
We are 75 miles from home with a handicapped child who has severe medical conditions . They took my car with his oxygen his food diapers and his medicine . They took my money 3 hours before that $417 . My daughter called them an tried to pay the hundred they still wanted but they said no .
What if Something had happened and we needed his oxygen or his meds. He is tube fed and on a special diet so I couldnt give him anything he had to wait over 6 hours to he fed an his meds were 3 hours late we had to wait till someone could come get us .I am still in shock that another human being could do something so awful to a child . I have made every payment on car since April 2021 . I was like 2 days late maybe twice and I called in April an told them I was gona be late this month an they ok that is for calling just make it soon as you can .
The 18 I paid half and the rest a couple weeks an I made my May payment and the the June an I thought July was made till the 7 of July anyway it was made on the 13 of July and my car was also repossessed on the 13 . And we were ordered out of car with a handicapped child who cant be in the heat or he has to have his oxygen and my payment had been made except for $15 dollars .
I was humiliated and they put my child in grave danger for what ??? I attached copies of all my payments look at them and decide for yourself why they did what they did to us !
User's recommendation: Do not buy anything from Byrider
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Colerain, OhioCar note
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Farrell, PennsylvaniaService and warranty.
User's recommendation: Run! Far Far away.
Money theft
I went to buy a car the sold me the kia Sorento 99 miles they had turn on the vehicle and we could notice the engine need to be replace we told them about the alignment of the car, and they said take the car and we could work on that on Monday I bought it on a Saturday. The next day we turn on the car and it felt like the engine was going to fall so we took the car back the same Sunday and left the keys in the key slot and on Monday we call them and told them we didn't want the car and they told us we need it to stay with the car I told them they can't obligate us to stay with the car I am not paying for a new engine and not going to be stranded somewhere just because you guys didn't fix the car.
And we requested are deposit back ($2070.00) Jerry the manager denied and told us that he won't be able to give us the deposit back so we call corporate and they told us that we need to speak to Jeremy Dodson the General manager so went I call again Jerry stated that he was the manager and that he didn't knew who Jeremy Dodson was that there no one by that name working there went I told him that corporate told me to speak to him now he remember who Jeremy Dodson was and say that he was going to pass him the message to call us back and this happen in 08/12/2023 now its 10/08/2023 and still no call.
And up to this day they still trying to sell that car to some else, it's not fair that here in FLORIDA there's been to many small dealers stilling money for person that need a car and live paycheck to paycheck and no one is doing anything about in BYRIDERS they act so nice so they could get you to buy damage vehicles and then they be on you to write good reviews. This need to stop $2070.00 stole in just a few hours went we need to work 2 weeks to get only part of that money I had to save 2 paychecks for then to take that money from me like nothing. DONT BUY CARS FROM HERE BETTER OFF BUYING A NEW CAR.
Plus, they took my paperwork and shredded them they said I am sending a link the link never open we couldn't call because the close on Sunday. WORST MISTAKE I HAVE EVER DONE.
Horrible Service
- Harrass about payment for a lemon car that
Preferred solution: Full refund
User's recommendation: Don’t buy from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy motor is bad it says low oil pressure
Preferred solution: I just need my car fixed
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LOL...What kind of Brickhouse are you buying dusty cars while living in the projects with (insert number) kids. Listen, you signed a contract with this outfit.
You have to honor it.
You KNEW full well what kind of place this is. I'm sure you know some other Key sha who told you a story about this place.
So they should honor their part in this too to not sell a defective vehicle to ANYcustomer this company just sent out money in mass for these reasons. Overpriced DEFECTIVE vehicles.
If she full on well knew what kind of place this was I’m sure she wouldn’t have bought the car. Anyone for that matter.
Even with research done on the company and vehicles sometimes the worst option might be the only but that does not mean they have a RIGHT to serve someone garbage. Take your racist disgusting spew elsewhere you should be banned from any site looking for insight no one comes to be slandered
The 2011 Hyundai Sonata was recalled due to a manufacturing defect of oil starvation, knocking and of course complete engine failure. Look it up smart *** JD Byrider is in the business to buy and sell cars their so called mechanics should maybe check for any possible recalls with the vin before doing anything as that would be normal process. Brick house was the consumer who put trust in a business that cannot even check a vin number or remain aware of what’s going on in the automotive industry.
If the research was not done educate. Why not when the same amount of energy you used to slander could have been put into being positively helpful.
The incentive to be negative over being positive is nasty but not surprising. A lot of people swear a scoop of brain is just enough to keep their heads so far up their *** the *** can just blissfully poor out the sewage hole onto everyone with no regard.
It’s painfully obvi they weren’t aware so help should be the next best move from there and NOT anything but that. The grunion rats just aren’t ever satisfied in their miserable hole of existence.
Lame retorts from a broke chick (probably self-inflicted) mean nothing and is not helpful. Do better Bri....