Anthony R Kqy
map-marker The Bronx, New York

No answer

Byrider - No answer
I did application with my information no answer central avenue Albany ny I left messages about my credit score no answer my information was left in a phone machine I call no answer its ok I wont bother again
View full review
Cons:
  • Service department

Preferred solution: An answer on my credit report quilfy for vechile

Anonymous
map-marker Amherst, Ohio

Untrustworthy and pushy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

On 26 March I took a friend of mine a 79 years old with bad credit to Byrider Amherst. The check engine light is on as we speak.

He end up going there because they kept on calling him and telling he only needed $ 200 to put down which for him it was a better deal than $2000 at Marhofer at a time. Although they recorded everything but they made him feel it was a better deal, someone Cole helped him. I tried to tell him that a 130,000 miles Chevy Cruze for almost 30,000 dollars was not a good deal . But he needed it to get to work but what do you know, this morning while driving to work the check engine light is on and that is not even a month.

I just bought a GMC 2018 terrain SUV that is not close to how much they are charging him for this car.

I need to find a lawyer and go after them for taking advantage of old people. A 24% interest rate is insane and unheard of.

View full review
Cons:
  • Untrustworthy and pushy with higher interest rates

User's recommendation: Don’t go ther, it doesn’t matter how bad you need a car.

Eula H Qpb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Worth, Texas

Review Is Fai They Have My Car At Fort Worth Location Close to 4 Weeks Engine Went Out Under Warranty Having Issues With Their Vendor And I Don't Have My Car. General Manager Want Return Any Cal

General Mgr. Never Return Calls. Don't Buy A Car From That Location Please Dont.. Reaching Out Corporate Get Issue Resolved Hasn't Been Resolved At. Don't Buy From Them. I Left Lots Of Message For Corporate To Call Ne They Haven't. Byrider In Firt Worth TX. Geberal Manager Ricardo. Chelsea Call Trying Offer Me Perks I Want My Money Back. I Will Not Allow This To Continue.
View full review
Cons:
  • Payments every 2 weeks

Preferred solution: Full refund

User's recommendation: Don't Buy From Byrider Las Vegas Trails You Will Regret It.

Anonymous
map-marker Panama City, Florida

Major complaint

Took my Nissan Sentra to byrider for 10.00 oil change yesterday. The MECHANIC left oil cap where the oil is poured in off my car and I drove to work where all the oil blew out and leaked out. Jd byrider service came and towed to service department at byrider on 15th street in Panama City Florida. But they refused to bring my vehicle back to me leaving me stranded at my job. That is Outrageous!!
View full review
Pros:
  • No pros
Cons:
  • Cudtomer service

User's recommendation: Ger your car services Elsewhere!

Michael W Zsl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kokomo, Indiana

Warranted car not being covered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Byrider - Warranted car not being covered
Byrider - Warranted car not being covered - Image 2
Byrider - Warranted car not being covered - Image 3
Byrider - Warranted car not being covered - Image 4

My name is Michael Ward I am from Kokomo Indiana, contract # 1090**** in case there is help available. On 10/26/2020, I was financed for a vehicle loan.

I chose a 2008 cadillac cts 3.7 with 82,695 miles on it. Said vehicle came with a limited warranty, 36 months/36,000 miles, neither of which has been reached yet. Approximately five months ago the car experienced a timing chain issue which made the car unable to drive. I had the car towed back to the lot for service, the amount to fix car was approximately $1,700.

After a few words they agreed to cover the work on car under warranty. This second issue with car was on 09/08/2021, the vehicle again had an issue with timing chain which made the engine in turn fail. Resulting in the car to need another motor. Again I had an exchange of words with the service tech named Troy, he tried to say the engine had ran dry on oil, this is not the case, so I relayed that information to him as I was telling him this is a very simular case to what happened the first time the car needed fixed in which the timing chain had to be replaced.

So the vehicle still being under a 36 month warranty should still be covered. Now Troy tells me over the phone that he had a motor at their garage there and that he would get it in for $1,300 if I would be willing to meet him in the middle and pay $650.00. I disagreed with him at that moment explaining the car was still covered under said warranty and that I should not have to go out pocket for this problem that was simply an engine malfunction just like the first instance and that was the end of our conversation until 09/16/2021 when Troy sent a text message to my phone with a whole new price for the engine swap now instead of me paying the $650.00 he quoted me on 09/10/2021 that it would be $1,500.00 more then doubled the charge he had just stated to me days before the worked was to be done.

Not to mention this guy just yanked my warranty I am in a contract with, I feel extremely disrespected, and this has made me want out of the contract as they have breached our agreement, not to mention they have price gouged me on the car in the first place by not letting me know the final total cost of the whole purchase of the vehicle until after I was accepted for the loan. I am now stuck paying more than double what the car is actually worth, not to mention being tricked out of my warranty that most of the extra money should be covering to make the repairs and be sure the warranty stays in tact.

View full review
Loss:
$6500

Preferred solution: Full refund

User's recommendation: Be very cautious when looking for a vehicle and make sure they disclose the full cost of car before loan approval also be very clear to them you want to know that they will stand by their warranty because it seems to be a very false claim that they are. And to not be able to get the money back that you put into their vehicle when they breach their own contract via the warranty is crazy because when a customer breaches the contract we are to pay everything As should they.

1 comment
Guest

So, you purchased a 13-year-old car with 86K miles on it and thought that was a smart idea. Oh, wait a minute, you're from Kook A Mo...

That explains a lot. How could you NOT know the full price of that lame car? It's listed on the documents you posted.

Documents that have your home address on them. Flag your post idiot...

Diamond C Jsr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Anderson, Ohio

They’re rip offs, they overprice old cars

Byrider - They’re rip offs, they overprice old cars
Original review Feb 16, 2022
Ive been paying on a 2014 Chrysler 200 for over 2 years but I still owe almost the same amount for what the car was worth before I even purchased the car. They are tremendously getting over and the car isnt even worth anywhere near the price for what they want still. Ive paid over $7,000 already ! Im stuck in a ripped off contract and currently trying to GET OUT. Theyre not even letting me refinance.
View full review
Loss:
$25000
Pros:
  • Total rippoff
Cons:
  • Having to miss work
  • Breakdowns leaving me stranded
  • Service department

Preferred solution: Price reduction

User's recommendation: DON’T EVER become a JD Byrider customer

1 comment
Guest

"$7,000 already"This is what happens if you're too stupid to READ and UNDERSTAND a contract before signing it. Since the Obama days, contracts have to show cool stuff like how much you will have paid at the end of the term, the interest rate, how the payments will be applied etc.

Only fools and those desperate for a car will sign this stuff.

Only feckless toads will whine about it later. Your fault

Maya B Bqn
map-marker Marfa, Texas

My transmission was “replaced” in August 21’ under warranty. Today 3/22/25 service department The service department said a new transmission again. Warranty expired 01/22

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My transmission was replaced UNDER warranty in August 2021. Today I was told I need a new transmission AGAIN! But my warranty is out. I expect a call back TODAY or I WILL seek LEGAL counsel
View full review
Loss:
$1000
Cons:
  • F-----g car
  • Everything about this company
  • Rude staff

Preferred solution: Replace the transmission FREE of charge as they stated they did in Aug 21 and replace radiator as they said they did in 05/21

User's recommendation: RUN!!! DO NOT BUY A CAR FROM THEM! THEY ARE A JOKE AND NEVER ANSWERS PHONES

Angel K Wxp
map-marker Ross, Pennsylvania

To let others know to Never use J.D. Byrider and how badly we were treated.

Donate

Search

Angel K Wxp Profile

Advertisements

ad Back to all reviews

View review

Your Review Strength:

Add some info to help more users find your story

Byrider - Total disrespect and being completely lied too.

Resolved

Mark as resolved Delete

Contacts

FIRST NAME

Angel

LAST NAME

Kuhta

EMAIL

akuhta30@***.com

PHONE

My husband and I have been praying we could get approved for a new vehicle for are family of 6. Not only so we could all go do things together but also so we could get better jobs.

We have been struggling financially since my husband has gotten out of the military.

He was promised online and by the salesman we were approved for a vehicle. And was told to take a Uber to Pittsburgh and we would be refunded. However we were completely Lied too.

Not only were we not approved after we were told online and by the salesman we were. They didn't refund us for the Uber that cost 100$ down there.

And left him stranded in Pittsburgh an hour away from home. It cost him another 100$ to get home.

We received no apologies or refund for the Uber they had promised to pay. This is by far the very worst company I have ever come acrossed.

They not only Lied but completely disrespected a hard working father who also served his country.

Worse company Ever!!

Offline business

No Results Found

Make sure company name is spelled correctly. Try adding a city, state.

Online business

View full review
Loss:
$200
Cons:
  • Rude liers and completely disrespectful

Preferred solution: Let the company propose a solution

User's recommendation: Never use this company it's a straight joke. You will be lied and taken advantage off.

Angel K Wxp
map-marker Ross, Pennsylvania

Total disrespect and being completely lied too.

Original review Mar 09, 2022

My husband and I have been praying we could get approved for a new vehicle for are family of 6. Not only so we could all go do things together but also so we could get better jobs.

We have been struggling financially since my husband has gotten out of the military. He was promised online and by the salesman we were approved for a vehicle. And was told to take a Uber to Pittsburgh and we would be refunded. However we were completely Lied too.

Not only were we not approved after we were told online and by the salesman we were. They didn't refund us for the Uber that cost 100$ down there. And left him stranded in Pittsburgh an hour away from home. It cost him another 100$ to get home.

We received no apologies or refund for the Uber they had promised to pay. This is by far the very worst company I have ever come acrossed.

They not only Lied but completely disrespected a hard working father who also served his country. Worse company Ever!!

View full review
Loss:
$200
Pros:
  • Really rediclious
Cons:
  • Customer service sucks

Preferred solution: Let the company propose a solution

User's recommendation: Never try to get a car from J.D. Byrider

Anonymous
map-marker Clarion, Pennsylvania

Intent to repossess on their part.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I haven't been late not once since I've had the vehicle. Once I had major surgery and was on bed rest I let them know. I've been on autopay since I got this *** vehicle. I told them to take the payment out on specific times and now I have a letter for intent to repossess.
View full review

User's recommendation: Don't buy from here. Money hungry ***

Anonymous
map-marker North Charleston, South Carolina

Deception and bad quality

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Dont ever do business with cnac and jd Byrider in Charleston South Carolina!!!! Will harass and try to intimidate you for payment!! Even though they claimed to put a different engine in the car my car broken down again after only three weeks!!!! I can go on and on about this horrible company!!!
View full review
Cons:
  • Anything about that place
  • Poor service to customers
  • Attitude of the manager and how poorly it was handled
shakeka B Bjv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Charleston, South Carolina

Mistake on youll

My account was messed up so my payment wasn't made two weeks ago..i went in on that Saturday to pay cash..two reps looked at account and said it was paid so i said u sure..they said yes..so i left..now they trying to make me double up payment..that's not fair to me..i heard dude Bruce on phone with a miss brown at the same time i went in..so he made her payment on my account apparently and they not taking responsibility for his mistake.. something needs to be done about this..now they trying to take my car
View full review

Preferred solution: I've had nothing but issues with the car i got from them..

User's recommendation: Don't use them

1 comment
Guest

C'mon Keisha, you knew you owed that money. A REal woman would have simply paid and been ahead of the game. Do not have children if this is how you hand your business.

Grady H Lgk
map-marker Washington, Ohio

Poor service

I've had to take my car to them about 4 times since I've had it. The last time I took it they still didn't fix the issue I was having I had to figure it out myself. It broke down on me yesterday and I had it towed to the service center now I can't get anyone to answer the phone. I ask a sales rep to connect me with a manager and no answer
View full review

Preferred solution: I just want to know what's going on with my car and how long I will be without it

Diana W Cys

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Maumee, Ohio

Loner car

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My car has been in the shop since December 22nd 2021 and nothing has been done and I was told that byrider of maumee had to give me a loaner but they never answer there phone like always
View full review
Loss:
$1082
Pros:
  • Financed me
Cons:
  • Are nothing but a lying bunch of people
  • Takes 2 years to even the car in
  • Customer service sucks

Preferred solution: I want a refund for the 2 rentals that I have bought and I want a loaner car

User's recommendation: Not to get a car from byrider

Douglas Tob

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker District Heights, Maryland

Loan not reported to credit bureaus

I started my auto loan on July 3rd 2021. I have made ALL my biweekly payments EARLY and or on time. It has been over 7 months and you have still not reported my loan to 3 MAJOR CREDIT BUREAUS Or any for that matter . I have corresponded with your Albany New York finance officer through numerous emails and phone conversations. She assured me that the problem would be resolved and it's been over 7 months.
View full review

Preferred solution: Let the company propose a solution

User's recommendation: Clearly Understand Their process for reporting good standing loan payments