I purchased a car from them two years ago and recently referred a friend. They put me down as their reference but forgot to put my name on the referral line.
When the salesman called me to verify them, he promised me my referral bonus but it would take a few weeks to process. When my next payment came out of my account three weeks later, they did not give me the credit.
After several phone calls and three different people promising to call back and resolve the issue, I was finally told that because they neglected to put my name on the referral line I would not be receiving my referral bonus. The general manager of the store, Charles Smith, could have made it right if he chose to do so.
Monetary Loss: $175.