Customer service
1 comment

We talked with a lady in Charleston three to four times and give her our monthly income Everytime that we talked , she told us that there was no credit check , no down payment , everyone is 100℅ approved , she said pay me the first month payment and drive away , well we drove one hour away and they run a credit check , ask for a down payment and turned us down because we didn't make enough money , they done the opposite of what they advertise , they only had a hand full of vehicles on the lot that was ready and only one van that was beat up all over , we told them that we needed a van up front and they said that they had three of them or more , they wasted our money and time and I will take legal action against them for wasting my time and my money to drive all the way there and for waiting while their internet was messed up for over an hour , they are liars , we couldn't afford to just throw money away on a wasted trip that they lied about every step of the way

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Lied.

Company wrote 0 private or public responses to the review from Mar 08, 2017.
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I agree with you 100%, they told me the same thing. I also bought mine in South Charleston, WV in August 2016.

I wish I had found this site, before buying a car from Jd Byrider. Something needs to be done about this company!!

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