our van which was financed by cnac at jd byrider was totaled almost 4 weeks ago by someone who ran a stop sign and smashed into it.the insurance company sent them a check for the van on 3/28.
it is now 4/6, and we still have no vehicle, but they had no problem calling to remind us to make our car payment today- we've made two since the accident even though we have no car. my husband and i are getting conflicting stories about whether or not they've even received the check yet. one person told my husband they didn't get it yet, and another one told me they did. the woman my husband talked to said we'd get the vehicle in 1-2 days, another me 2-3 weeks.
the rental car which the insurance company has been paying for is only with us for 4 more days because the insurance company said that should be plenty of time for them to get us another van. oh yeah. don't count on the gap insurance. every time my husband brings up the gap insurance they blow him off and won't give a yes or no answer.
because of them, my husband will possibly lose his job because we don't have another car, then possibly our house, and we will be missing our son's military graduation next week which we've had planned for two months.
i've emailed the state representative, filed a complaint with the consumer protection agency, and am waiting for paperwork from the attorney general's office.don't ever go there!