Byrider - Terrible experience
When I was car shopping today on 6/9/2018 I went here first and when I walked in I can already tell the vibe was off and after putting in my paperwork I had to go into a room with a finance manager and I literally felt like I was being interrogated it was the worst experience of my life and I felt so uncomfortable I even told the guy I felt like this was an interrogation with the FBI.. I work 2 jobs and both pay stubs are in my mothers address so as I am being interrogated by this man he lifts up one of my pay stubs and looks at me and goes โwhy does this say this address when you live at a different addressโ and he said it in a talking down way manner and I told him because itโs my mothers address and sheโs my mom so I do still have stuff being sent to her house in the mail for me..
And this isnโt all it gets better! So as heโs looking through my paperwork heโs asking me why I need 2 cars because I already have a car and itโs a Toyota RAV4 that Iโm financing and have been for 2 years and me and my husband have been sharing a car so now we need to add another one so after Iโm explaining that to him he goes, well you had a repossession before I see here on your credit report and I said yes 3 years ago we gave the car back because it had way too many problems a 2011 Ford Explorer and we had it not even 6 months... And this guy really says โso your really trying to get another car when you couldnt even afford to make the payments before โ After i told him we gave the car up due to many many mechanical issues with having the car in a short amount of time, Now I was getting very angry and he told me to go have a seat and they will have a decision in 15 minutes from the โbankโ not even 5 minutes later a manager comes over and says they canโt help me because I have an open car loan on the Toyota RAV4 and that JD Byrider rules is that you canโt get a car loan through them if you already have a loan on another car.. I couldnโt believe there fonyness and rudeness and how they talk down on people so I left there and went to Toyota immediately and was able to buy another new car with no problem at all and I couldnโt be happier!!!!!!
I will never step foot in a JD Byrider dealership ever again or recommend them.. I will always stick to going to real dealerships that work with real banks like I did with Toyota!
Reason of review: Order processing issue.
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