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When I was car shopping today on 6/9/2018 I went here first and when I walked in I can already tell the vibe was off and after putting in my paperwork I had to go into a room with a finance manager and I literally felt like I was being interrogated it was the worst experience of my life and I felt so uncomfortable I even told the guy I felt like this was an interrogation with the FBI.. I work 2 jobs and both pay stubs are in my mothers address so as I am being interrogated by this man he lifts up one of my pay stubs and looks at me and goes โ€œwhy does this say this address when you live at a different addressโ€ and he said it in a talking down way manner and I told him because itโ€™s my mothers address and sheโ€™s my mom so I do still have stuff being sent to her house in the mail for me..

And this isnโ€™t all it gets better! So as heโ€™s looking through my paperwork heโ€™s asking me why I need 2 cars because I already have a car and itโ€™s a Toyota RAV4 that Iโ€™m financing and have been for 2 years and me and my husband have been sharing a car so now we need to add another one so after Iโ€™m explaining that to him he goes, well you had a repossession before I see here on your credit report and I said yes 3 years ago we gave the car back because it had way too many problems a 2011 Ford Explorer and we had it not even 6 months... And this guy really says โ€œso your really trying to get another car when you couldnt even afford to make the payments before โ€ After i told him we gave the car up due to many many mechanical issues with having the car in a short amount of time, Now I was getting very angry and he told me to go have a seat and they will have a decision in 15 minutes from the โ€œbankโ€ not even 5 minutes later a manager comes over and says they canโ€™t help me because I have an open car loan on the Toyota RAV4 and that JD Byrider rules is that you canโ€™t get a car loan through them if you already have a loan on another car.. I couldnโ€™t believe there fonyness and rudeness and how they talk down on people so I left there and went to Toyota immediately and was able to buy another new car with no problem at all and I couldnโ€™t be happier!!!!!!

I will never step foot in a JD Byrider dealership ever again or recommend them.. I will always stick to going to real dealerships that work with real banks like I did with Toyota!

Reason of review: Order processing issue.

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